Information for Physicians

As a healthcare provider, you have probably heard about the Lab Card Program from some of your patients. The Lab Card Program is a healthcare benefit that offers a savings to both employees and health benefit plans. Employers throughout the United States have chosen to provide the Lab Card Program for their employees. When the Program is used, both the health benefit plan and employees will enjoy a substantial cost savings on outpatient laboratory testing.

Publications for Physicians
	Lab Card fact sheet for physicians. This fact sheet includes important phone numbers as well as information regarding procedures and customer service. (Adobe Acrobat Reader is required.)

How the Program Works

Your patient should present his/her healthcare card and/or his/her Lab Card when you order lab work. In order for your patient to benefit from the cost savings of the Lab Card Program, their specimens must be sent to the Lenexa facility for testing. For courier pickup call Lenexa at 1-800-646-7788. In most cases, test results will be faxed the next morning– before your office opens. If you are unable to collect your patient’s specimens, you can send them, along with a test requisition, to an approved Lab Card collection site. At the collection site, a phlebotomist will collect the specimens and prepare them for shipment to Lenexa.

If you do not have Lab Card test requisitions, you can use any prescription pad that has your fax number on it. To order personalized Lab Card test requisitions, call us at 1-800-646-7788.

If your patient’s specimens are sent to a laboratory other than the Lenexa testing facility, they will not receive the savings this benefit provides. The Lab Card Program includes all outpatient laboratory tests covered by your patient’s health benefit plan. STAT tests, bleeding time tests, and tests performed while your patient is in the hospital are not covered by the Lab Card Program.

Client Services

Lenexa’s client services staff is available to assist you weekdays from 7 a.m. to 7 p.m., and Saturdays from 7:30 a.m. to 4 p.m. CST. By calling client services at 1-800-646-7788, you can order additional tests or obtain information on abnormal ranges, results reporting, supplies or billing. Furthermore, we have established a network of in-house medical and technical experts who are available to provide you with specific test information.